CAPTURE-MEPhotobooths & Magic Mirror

The small print

Terms & conditions

In making a booking with Capture-Me Photobooths you are deemed to have agreed to the following terms and conditions.

Last updated: 6 October 2026

General

Throughout these terms and conditions Capture-Me Photobooths shall be referred to as ‘the company’. The person(s) and/or company who pay for the equipment shall be referred to as ‘the client’.

1. Booking

1a. Your booking is not confirmed until the booking process has been completed via our booking portal (booking.capture-me.co.uk) and a booking fee has been paid.

1b. When booking a photo booth or any other product with the company it is deemed that the client has read, understood and fully agreed with, and is therefore bound by, our terms and conditions of hire.

1c. If the company is not ready to commence at the agreed start time and it is the company’s fault, the company agrees to operate the hired equipment for the agreed length of hire time. However, if the company is not ready to commence at the agreed start time because set-up has been delayed due to unforeseen circumstances which are not the fault of the company, the hire will still end at the agreed finish time as stated on the booking form/invoice.

1d. In the event that the company has set up on time but hire does not start at the agreed start time due to the actions of the client or venue, the hire will still end at the agreed finish time as stated on the booking form/invoice.

1e. The company cannot be held responsible for any unforeseen circumstances that may stop them from attending your event. These include but are not limited to severe weather conditions, traffic delays, breakdown of company vehicles, sickness and/or equipment failure. If the company cannot attend or fulfil the client’s hire due to events beyond the company’s control, they will contact you or the venue as soon as possible. In these instances the company will offer a full refund.

2. Prices, booking fees and balance

2a. Hire of our Magic Mirror, Selfie Pod or Telephone Audio Guest Book is subject to a non-refundable booking fee of £100.00. Hire of the wedding post box is subject to a non-refundable booking fee of £25.00.

2b. The remaining balance is due in full 21 days before the event start date.

2c. On the event day, if the operative is asked to operate the hired equipment for longer than the agreed time on the booking form, an extra charge will be payable for those additional hours. The additional fee is payable to the booth attendant, by cash or card, before the additional time commences.

3. Cancellations

Booking fees are non-refundable.

3a. Cancellation liability is as follows:

  • If cancellation occurs between the booking date and 61 days before the event date, the client will lose their booking fee.
  • If cancellation occurs between 60 and 22 days before the event date, the client shall be liable to pay 50% of the total payable.
  • If cancellation occurs within 21 days of the event start date, the client shall be liable to pay 100% of the total payable.

3b. The client should notify the company of their wish to cancel a booking at the first available opportunity by email. All cancellation emails should be sent to cancellations@capture-me.co.uk.

3c. A booking shall only be deemed as cancelled once the company has sent confirmation of the cancellation by email.

4. Rescheduling

4a. It is not possible to amend the event date of a booking. Therefore, unless otherwise agreed by email, a client wishing to change their event date from the original booked date shall be treated as cancelling and shall be subject to the cancellation terms above. The client is then able to make a new booking, subject to availability and acceptance of the new booking by the company.

4b. The company reserves the right to amend or alter any product specifications without prior notice.

5. Site locations, facilities and conduct

5a. The client shall provide the company with a suitable parking space for a medium-sized van within 50m of the venue. The route to the venue shall be free of any obstacles and shall be safe.

5b. Parking shall be provided, at the client’s expense, for the duration of the event and/or any period where the company is required to be on site in order to fulfil the agreement.

5c. Hired equipment will be set up in one location only, as agreed on arrival, and will not be moved once set up. Please ensure there is sufficient space at your venue.

5d. Please ensure that you have obtained permission from your venue to use the hired equipment.

5e. Please inform the company of any circumstances that would make setting up the hired equipment more demanding, including stairs and long distances. The company allocates a set period of time for setting up the hired equipment, which is included within your price. If there are any complications that were not made known to the company beforehand, the time taken will come out of the operating time. Idle hours are available at a cost of £30 per hour; please inform the company when booking if any are required.

5f. The client is responsible for ensuring that suitable security and crowd control measures are in place prior to the start of the event.

5g. The company reserves the right to cease operation and remove the hired equipment from the venue if at any time a representative of the company feels threatened by the guests or clients, or if the guests’ or clients’ conduct endangers the safety of other guests, clients, themselves or the hired equipment. In such cases no refund will be given and full contracted fees remain payable.

5h. The company reserves the right to refuse guests admission to the photo booth if our staff feel they are unruly.

Delivery

Delivery, assembly, dismantling and collection to and from your chosen venue is set out clearly within your package details when quoted, within a 70-mile radius of HP18, Aylesbury. Outside this radius a surcharge of 50p per mile applies each way.

6. Liability and insurance

6a. The client agrees to cover the company for any damage to, or theft of, the company’s equipment whilst on hire.

6b. The company accepts no liability for any damage or loss of personal property and/or injury arising from accident, neglect or misuse of the hired equipment.

6c. Any equipment booked on dry hire (hire of equipment alone) is not covered by the company’s insurance policy and the client is responsible for arranging suitable insurance.

6d. It is the client’s responsibility to ensure the hired equipment is properly supervised in such a way as to prevent any injuries. In the event of improper use of the company’s equipment deemed likely to cause personal injury or damage to the hired equipment, we reserve the right to terminate the use of the hired equipment without recompense. It is the responsibility of the client to ensure that all users are aware of the conditions related to the safe and proper use of the equipment.

6e. If any items or accessories are damaged or go missing, the client responsible for the hire will be charged a damage fee accordingly. The company cannot be held responsible for safety issues, injury, loss or damage which occur from the use of equipment or consumables.

6f. All equipment and accessories need to be returned undamaged or the client will be liable.

7. All other terms and conditions

7a. The company may use any of the photographs from your event for suitable means; this includes but is not limited to advertising and promotional material, either in print or on the internet. Attending your event means you agree to give the company permission to use images of the client and guests if the company sees fit. See our privacy policy for how to ask us not to use a particular image.

We shall not sell or share your personal information with any third party or use your email address for unsolicited mail. We may occasionally send you an email about relevant product offers.

Questions?

Please feel free to contact us before you book if you are unclear about any part of these terms and conditions. We are happy to answer any questions you may have.